1. Lounge Operations Management: Oversee day-to-day operations of the Premier Services Lounge, including serving refreshment and/or gifts to customers, managing inventories, operational planning, etc. Maintain scheduling for use of meeting rooms, events, booking and ordering for customers's business discussions, etc. Upkeep and oversee the Premier Services Lounge premises and facility management in accordance with prescribed standards as required. Lead team to provide the best-performing transaction banking for targeted customer. Ensure efficient daily operation flow by providing advice, leading, and fully supporting the satisfaction of customer needs with premium banking services for high-end customers. Enhance staff productivity through clear Premier Services' vision and purpose by strictly tracking and monitoring. Perform the role as the "Floor Manager" based on the requirements given. 2. Customer Service Excellence: Create a welcoming atmosphere for visiting customers, including warmly greeting customers upon arrival and return and providing clear directions to their RM, ensure clients find their designated spaces. Take a proactive approach when attending to customers in the lounge, e.g., anticipate their needs, address their concerns, and request promptly. Ensure all staff service customers strictly follow GSTP and professional protocol for all customers. Lead team to provide best experience customer service to targeted customer. Recommend or authorize customer transactions to follow ASO by strictly following policy, guidelines, procedures, and the bank's instructions in both the system and documentation. Identify ways to enhance the customer service and experience. 3. Relationship Management: Support and collaborate with Service & Digital Advisor (SDA), Security Guard, and to deliver excellent service, e.g., ensure smooth handover of the customers by pre-informing them before & during customer arrives. Deliver personalized and memorable experiences to deepen customer relationships, e.g., familiarize yourself with customer appointments and individual names, engage in small talks with customers. Lead the team to improve customer relationships from time to time through phone calls as well as social media connections. Identify opportunities for new sign-ups, referrals, upsells, or cross-sells of banking products and services.
Onboard new potential customers and expand existing customers, both individual and corporate customers to achieve the target. Promote and cross-sell the bank products and services among target customers as well as mobile banking, QR, POS and Debit/Credit Card. On-site visit customer and coordinate with team and relevant upon request from customers. Identify potential customers and understand their businesses to recommend appropriate products and services to customers and bring in a new deposit base. Build and maintain relationships with new and existing customers by providing a friendly banking experience as well as keeping customers satisfied. Process new account openings, account maintenance, and updates to customer information and documentation. Handle customer needs and provide appropriate solutions to customers. Prepare a daily plan and sales pipeline and submit to the line manager for review. Ensure customer account opening documents comply with policy and procedure. Explore ideas, customer feedback and suggestions for improvement and success Perform other tasks assigned by the line manager.
Develop and generate sales opportunities by onboard of new potential customers and the expansion of existing customers both individual and corporate customers to achieve branch target. Promote and cross-sale the bank products and services among target customers as well as mobile banking, QR, POS and Debit/Credit Card to increase brand awareness. Direct, supervise and support deposit sale team to ensure team member achieve target. On site visit customer and coordinate with team and relevant upon request from customers. Identify potential customers and understand their businesses to recommend appropriate products and services to customer and bring in new deposit base. Build and maintain relationships with new and existing customers by friendly banking experience as well as to keep customers satisfied. Process new account opening, account maintenance and update customer information and document. Handle customer needs and provide appropriate solution to customers. Prepare daily plan and sale pipeline submit to line manager for review. Ensure customer account opening document comply with policy and procedure. Explore ideas, customer feedback and suggestions for improvement and success. Perform other tasks assigned by management
Develop and generate sales opportunities by onboard of new potential customers and the expansion of existing customers both individual and corporate customers to achieve branch target. Promote and cross-sale the bank products and services among target customers as well as mobile banking, QR, POS and Debit/Credit Card to increase brand awareness. Direct, supervise and support deposit sale team to ensure team member achieve target. On site visit customer and coordinate with team and relevant upon request from customers. Identify potential customers and understand their businesses to recommend appropriate products and services to customer and bring in new deposit base. Build and maintain relationships with new and existing customers by friendly banking experience as well as to keep customers satisfied. Process new account opening, account maintenance and update customer information and document. Handle customer needs and provide appropriate solution to customers. Prepare daily plan and sale pipeline submit to line manager for review. Ensure customer account opening document comply with policy and procedure. Explore ideas, customer feedback and suggestions for improvement and success. Perform other tasks assigned by management
Develop and generate sales opportunities by onboard of new potential customers and the expansion of existing customers both individual and corporate customers to achieve branch target. Promote and cross-sale the bank products and services among target customers as well as mobile banking, QR, POS and Debit/Credit Card to increase brand awareness. Direct, supervise and support deposit sale team to ensure team member achieve target. On site visit customer and coordinate with team and relevant upon request from customers. Identify potential customers and understand their businesses to recommend appropriate products and services to customer and bring in new deposit base. Build and maintain relationships with new and existing customers by friendly banking experience as well as to keep customers satisfied. Process new account opening, account maintenance and update customer information and document. Handle customer needs and provide appropriate solution to customers. Prepare daily plan and sale pipeline submit to line manager for review. Ensure customer account opening document comply with policy and procedure. Explore ideas, customer feedback and suggestions for improvement and success. Perform other tasks assigned by management
Develop and generate sales opportunities by onboard of new potential customers and the expansion of existing customers both individual and corporate customers to achieve branch target. Promote and cross-sale the bank products and services among target customers as well as mobile banking, QR, POS and Debit/Credit Card to increase brand awareness. Direct, supervise and support deposit sale team to ensure team member achieve target. On site visit customer and coordinate with team and relevant upon request from customers. Identify potential customers and understand their businesses to recommend appropriate products and services to customer and bring in new deposit base. Build and maintain relationships with new and existing customers by friendly banking experience as well as to keep customers satisfied. Process new account opening, account maintenance and update customer information and document. Handle customer needs and provide appropriate solution to customers. Prepare daily plan and sale pipeline submit to line manager for review. Ensure customer account opening document comply with policy and procedure. Explore ideas, customer feedback and suggestions for improvement and success. Perform other tasks assigned by management
Develop and generate sales opportunities by onboard of new potential customers and the expansion of existing customers both individual and corporate customers to achieve branch target. Promote and cross-sale the bank products and services among target customers as well as mobile banking, QR, POS and Debit/Credit Card to increase brand awareness. Direct, supervise and support deposit sale team to ensure team member achieve target. On site visit customer and coordinate with team and relevant upon request from customers. Identify potential customers and understand their businesses to recommend appropriate products and services to customer and bring in new deposit base. Build and maintain relationships with new and existing customers by friendly banking experience as well as to keep customers satisfied. Process new account opening, account maintenance and update customer information and document. Handle customer needs and provide appropriate solution to customers. Prepare daily plan and sale pipeline submit to line manager for review. Ensure customer account opening document comply with policy and procedure. Explore ideas, customer feedback and suggestions for improvement and success. Perform other tasks assigned by management
Develop and generate sales opportunities by onboard of new potential customers and the expansion of existing customers both individual and corporate customers to achieve branch target. Promote and cross-sale the bank products and services among target customers as well as mobile banking, QR, POS and Debit/Credit Card to increase brand awareness. Direct, supervise and support deposit sale team to ensure team member achieve target. On site visit customer and coordinate with team and relevant upon request from customers. Identify potential customers and understand their businesses to recommend appropriate products and services to customer and bring in new deposit base. Build and maintain relationships with new and existing customers by friendly banking experience as well as to keep customers satisfied. Process new account opening, account maintenance and update customer information and document. Handle customer needs and provide appropriate solution to customers. Prepare daily plan and sale pipeline submit to line manager for review. Ensure customer account opening document comply with policy and procedure. Explore ideas, customer feedback and suggestions for improvement and success. Perform other tasks assigned by management
Develop and generate sales opportunities by onboard of new potential customers and the expansion of existing customers both individual and corporate customers to achieve branch target. Promote and cross-sale the bank products and services among target customers as well as mobile banking, QR, POS and Debit/Credit Card to increase brand awareness. Direct, supervise and support deposit sale team to ensure team member achieve target. On site visit customer and coordinate with team and relevant upon request from customers. Identify potential customers and understand their businesses to recommend appropriate products and services to customer and bring in new deposit base. Build and maintain relationships with new and existing customers by friendly banking experience as well as to keep customers satisfied. Process new account opening, account maintenance and update customer information and document. Handle customer needs and provide appropriate solution to customers. Prepare daily plan and sale pipeline submit to line manager for review. Ensure customer account opening document comply with policy and procedure. Explore ideas, customer feedback and suggestions for improvement and success. Perform other tasks assigned by management